I have to admit on one of our numerous visits to t...

I have to admit on one of our numerous visits to this facility, board I began reading through reviews. My daughter and I got a great chuckle out of all of the complaints about wait times. Because everyone of them described something we had experienced over the last 2 years we've been traveling. But recently when a routine procedure went south during recovery time for my daughter. Our eyes were opened to the reason for those wait times. And frankly so much more. The first sign of trouble was 5am on a Sunday morning. And the on call Dr immediately said come to the office. The following weeks was a crazy busy booked schedule for her Dr. But she was still squeezed into the next day's appointments to follow up with him. That was the first of many emergency trips. With each trip having a follow up squeezed into an overbooked schedule. The last emergency trip was the day our Dr. Was back from being out of the office, he had been in surgery all day so my daughter was set up to see one of the residents. Dr. Firestone came in after his surgery rotation to check on her himself. And another colleague stayed late that evening to help figure out how to help my daughter. During the two weeks we have often been the last patients to leave the building. We've been seen on both a Sunday and a Saturday. The staff has always been great to work her into the schedule, and I have no problems at all waiting because I know that my daughter will get the treatment she deserves with doctors who are more concerned about treating her, rather than counting the minutes they spend with a patient just to rush off to the next one. Moreover knowing that if there's a delay it means that someone else's son or daughter is getting the full care and attention they deserve, then I'm happy to wait.
Dr. Firestone was the last doctor in a long line of doctors we went to when my daughter 1st lost sight in one of her eyes. He was the only one who saw a difficult situation and said "I can help" rather than "there's nothing I can do." He is by far one of the most compassionate providers I've ever met. He is through attentive and listens to our concerns. This facility, and the team of providers who care for my daughter are without a doubt a answer to our prayers.