Angelica Wilson

Review of Arlene's Bridal Salon

When I first called the store and spoke to Debbie ...

When I first called the store and spoke to Debbie I was so excited as she was so sweet and inviting. When I arrived for my appointment Debbie and Pam were so sweet and friendly as they tried to find a dress I would like. This was my first ever bridal fitting so I had ideas of what I liked but I had never tried anything on and was new to this. I give this place 2 stars because what ruined my experience was the other lady that worked there. I did not get her name but she was brown skinned with black hair and black glasses. She was just rude and overbearing from when I walked in her demeanor was so uninviting and not cheerful or friendly like Pam and Debbie. As I started looking at dresses, Pam was my consultant but she couldn t even work like she wanted as the unnamed women would keep interjecting into our conversation and listening in when we were talking about in the dressing room to throw in her 2 cents which was not needed. At one point her tone was so rude and nasty When speaking to Pam that it made me uncomfortable and it showed on my face! I overheard another group of customers waiting say oh if that was me I would have just left the salon. whoever this woman is she does not know customer service and really ruined my first experience bridal shopping. This is a very nice salon, I would suggest if you go ask for Debbie or Pam as they put you first and are just as sweet as they can be!