I surprised my partner to come to the show tonight...

I surprised my partner to come to the show tonight.
I was so excited to go there with him as I had been in the early days of Dracula s ( 4 times prior).
Took ages to get in the door to upstairs, then to the train then to our table .
Then entree come and thought yep show starting but was just until 9.45 pm that the show started... between arrival to then was just people on stage chatting with the audience and dj ing and a few funny jokes!
The beef was fatty and oily.
Really disappointing. I had read some other reviews that management responded with not professional answers ... I think they need to start taking on board what the customer wants and the feedback.
But don t think that will be the case.
I have always raved to people about Dracula s how great but not anymore.