Cindy Nagel

Review of SpotHero

SpotHero is amazing! I once had checked prices to...

SpotHero is amazing! I once had checked prices to park down in the loop to see a show and found the closest parking garage for only $16. Unfortunately, a friend was driving and I foolishly assumed that he would know about SpotHero. Since he had driven, I offered to cover the parking when we headed back to his car. Oops, ended up paying $50 for what could have been secured through SpotHero for so much less. Lesson learned. LOL Also, clearly have parking in the loop issues, I had used SpotHero to secured parking, for the Hyatt Centeic The Loop, when I arrived downtown, with the normal weekday loop congestion, there were two vehicles right in front of the hotel. I pulled in behind them and when I stepped out of my car was greeted by a gentleman that asked if I wanted valet. I said yes and mentioned SpotHero. He noted that he wasn't sure where the actual valet had gotten off to but gave me the numbered section from the bottom of the tag and assured me that they would take care of it. I was content thinking that it would easily be resolved when I returned to pick it up after my appointment. Unfortunately when I returned I discovered that, heck if there wasn't a different hotel squeezed in there right beside the Hyatt (never even occurred to me that two would fit in the small space with additional buildings in one block in the loop) but if it turned out that I had left my car with the valet service from the other hotel, not the Hyatt where I had prepaid to reserve a spot. Oops! On the up side they were actually a bit cheaper than the SpotHero rate for the Hyatt AND my car had waited for me right were I had left it, so didn't have to wait for retrieval! I just paid cash and headed off. Should also note that I contacted SpotHero about it and impressively they refunded me in full. So without a doubt SpotHero is a MUST HAVE & thier Customer Service is darn impressive!