Year 2000: Grandfather had a stroke...was sent to ...

Year 2000: Grandfather had a stroke...was sent to A&E and NUH. Waited and waited...and missed the "Golden Hour" that is crucial for stroke patients. Became disabled and bedridden for 12 years.

Year 2012: Grandpa had a pneumonia...was sent again to NUH...waited at A&E for 9 hours before they admitted him. In the meantime, he was left on a trolley in the corridor while my family and I were trying to comfort him and covering him with our jackets to keep him warm. 5 days later he was discharged and on 2nd day of Lunar New Year (which was a few days later) he passed away in peace.

Just writing this memoir review enrages me even till this day.