Terrible experience. They do not care about custom...

Terrible experience. They do not care about customer service or about the customer who paid to purchase their products that do not work. I contacted them to file a company and ask for a refund as the travel pass did not work and the museum pass did not allow us into the museum's and we had to purchase other tickets. We spent 500 pounds to purchase these passes and have not been able to use them at all. Total waste of money. Customer service told me to file a complaint with the transportation bureaux and when you click on the link it brings you to a translator. The city of Paris Caters only for the tourists money and nothing about the tourist. I will never come back to Paris and will be contacting the newspapers and releasing an article about the improper and poor customer service. I also have a friend who works for travel magazine and is an author of several travel books and I will make sure to inform him about the poor customer service and the improper sale of travel packages which do not meet up to their advertisement. Save your money, visit another country because Paris will take your money and leave you stranded. Very poor experience from what is supposed to be a reputable agency. Don't take my word for it, read the other poor reviews.