Anuja Gregg

Review of GoWireless, Inc.

Verizon and all the big corporate companies that h...

Verizon and all the big corporate companies that have merged together to make it harder for consumers to get reasonably priced services should be ashamed of themselves for the almighty dollar. They have trained their staff well to speak fast and tell the customer what they want to hear in order to get them to sign their contract. I would argue in this case, there was no meeting of the minds, and that the contract I signed should be void. I switched back to Verizon from AT&T in September, because Verizon has the best coverage. This actually increased my monthly payments. In addition, I switched over to Dish TV. I went into a GoWireless Retail Store in La Crescenta, CA and explained that I was with AT&T and would be charged by them to switch over and asked if they would cover those costs. I was assured several times that I would be, and that I would have to bring in my old phone and iPad once my final bill posted. They also strong armed me into getting an iPad since I had one with AT&T. Unfortunately for me, cancelling DirecTV cost me a cancellation fee, which I understood Verizon couldn't help with. Fast forward to today when I went in with my final AT&T bill which was over $800 (with DirecTV cancellation fee) and was told that they would give me the "organic cost" of my iPhone 7S from AT&T (I have a verizon iPhone 7) which was only $250 (Gazelle's price was $355) and the difference of the $518 that was owed for the phone with AT&T (a little over $200) and that will be credited to my account. So they didn't pay the cost of my phone and I am stuck paying AT&T for my iPhone 7s and for my iPhone 7 with Verizon. This whole deal was a sham. When I walked out of the Verizon store on day one, I understood that they would cover the costs with AT&T if I switched back and the salesperson agreed that that was his understanding as well until he called his boss today and found out otherwise. He was confused. I told him I would not have switched from AT&T if I had to pay close to $1000 to get out of that deal. Therefore, there was no meeting of the minds and I feel that I was duped into agreeing to switch wireless providers. I was not given accurate information to make an informed decision. I am terribly upset and tears began rolling down my cheeks, because I had was between a rock and a hard spot. I couldn't cancel Verizon without incurring fees and switch back to AT&T. Anti-Trust laws no longer matter in this country and consumers have no voice when these situations happen. I am stuck with a bill that was promised to be handled by a sales associate that did not know what he was promising and felt comfortable promising the moon. Shame on you Verizon and GoWireless. Consumers work hard for their money, and you happily and without shame take it. I will be looking into complaining to my State Rep and whoever else I can. This whole situation was shameful.