A very elegant 4-star hotel that did not completel...

A very elegant 4-star hotel that did not completely meet our expectations, in particular, upon arrival at the hotel, we were greeted very coldly and hastily without any explanation about the services offered at our disposal, even the tourist information on the city of Florence. During the stay we found some more friendly operators available with us. We did not find in the room the small gadgets for children promised at the time of booking.