When I arrived for my scheduled appointment to hav...

When I arrived for my scheduled appointment to have an air bag recall performed they didn't have the part. No call the day before to cancel. The oil change and bulb replace were done but I have to go back for the recall. They said they would call to reschedule. When after 3 weeks I hadn't heard I followed up. The rep answering the phone referred me to the asst service manager. I left a message for him and have not had a response. I could go on about the rest of the experience being below expectation but failure to return phone calls is a recurring theme with this very unprofessional company.