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Hanna Golota

4 years ago

The only reason why I give one star is that I feel...

The only reason why I give one star is that I feel cheated the way they charge for resort fee. In addition to $200 per night, they charge you $20 per day, something called a resort fee.
Pool access
Health club access
Fitness center access
Business center/computer access
Internet access
Newspaper
Phone calls
Faxes
In-room coffee
Housekeeping

Aren't these free at most of the hotels? Since when Internet, housekeeping and etc. qualifies for resort fee.

Charge what you want to charge, but don't hide the fee. On Orbitz it comes in the fine print. When you check in they clearly tell you you paid for everything and they only take your credit card for potential damage. Why don't they tell you at checkin about additional charges?

The way is is handled is very unprofessional.

Now, since you read all my main complain, now I can tell you that hotel was overall nice, and if they stop sneaking in the extra fees, I will consider staying there again.

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