Had to update my previous score I went there for a...

Had to update my previous score I went there for a routine maintenance and it didn't take that long very friendly but the second time I went back for recall they told me it was going to take roughly three to four hours okay wonderful. got there early around 7 call back around 10 asking if they got started on my car. they said no they were backed up and I asked well how long you think it might take. they said they weren't sure if it was going to be able to get to my car that day then I made a stink about how you guys told me that it was going to take roughly three to four hours 2 hours later they told me my car was ready.