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Lane Grady

4 years ago

Leupold & Stevens claims to stand behind their pro...

Leupold & Stevens claims to stand behind their products with a lifetime warranty. Don t believe their claims. I purchased the GX-4i2 just under 3 years ago. While on the golf course, I noticed the range finder stopped providing a distance. I placed a new battery in the unit and it worked the first time. Every time after that it would not work. I tried the hard reset and followed to steps. Again, worked the first shot and stopped working after that. I sent the range finder back to Leupold to see if they would stand behind their product. Nope! They said the range finder was out of the warranty period for electronics. They boast about their quality and warranty, but when it comes down to standing behind their product, they re the same as every other company that puts out faulty equipment (think Apple and their battery issues). I have to say that when the product worked, it was great. But at the price point of these devices, the product should last longer than 3 years and so should their warranty. I guess if I had a rifle scope with no electronics, then maybe Leupold would be my choice for a scope. For my next range finder, I m going to go with Bushnell as they have a 5 year warranty on their range finders. Thanks for nothing Matthew Snook. Your public relations skills are nothing short of terrible! You need to find a new job outside of the service industry.

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