First off I booked my reservation a month in advan...

First off I booked my reservation a month in advance, I do understand that this was a holiday weekend but that's not an excuse, I came in at 3:45 pm with check in at 4 pm and the room wasn't ready. Ok ok no big deal I was early, went up the to desk at 4:10pm and room still wasn't ready. They offered a late check out at noon instead of 11am. To me I'm like screw that!!! Finally got into my room at 5pm. I will say the bar tender was very nice and courteous. For the most part the double tree staff was nice. Maybe it's just time for an update at this ragged out hotel? Came into our room and the floor was soaked from the leaking a/c unit! Owell it's my anniversary so I need to stop bitching! Won't be staying here again!