Amber Seeley

Review of A House Call

Andrew serviced my home as a result of a clogged m...

Andrew serviced my home as a result of a clogged main sewer line. It was an after hours call and most would expect the serviceman to approach the task with a 'ready to get it done' attitude. Andrew approached the task as if it was his first call of the day - listening to the details of what happened, taking the time to assess the property as a whole and the issue at hand, and allowing me the time to understand the process and my options as the homeowner. It was clear that Andrew's goal was to restore water service to my home with quality, care and concern for the customer first.

Andrew also took the time to include myself in the process explaining what was happening and why. As both a teacher and a single parent, the opportunity to learn and apply information about my home is invaluable. Despite the late hour, Andrew's work and approach were quality beyond my expectations. Ultimately the sewer line was restored as well as several other plumbing areas Andrew noticed were in need.
A rather refreshing approach and experience! I could not be more satisfied!!!!