Jasmin Muniz

Review of Horizon City Campus

Front receptionist Marisol was the most unhelpful ...

Front receptionist Marisol was the most unhelpful and rude. People come here for emergencies and there s no help from her whatsoever. My brother fractured his clavicle and decided to go to the nearest emergency room. I called beforehand to ask her if they accepted my brothers insurance and she said yes. Upon arrival I handed her the Insurance card with the ID and admitting papers, she saw the insurance card, grabbed it & handed it back to me and told me insurance card will be asked for at a later time. After my brother was admitted I asked how payment was going to be managed because I had never been to a emergency room before. Upon doing so Marisol advises me the insurance is not accepted by the hospital. Note, I CALLED AND ASKED BEFORE ARRIVING. HANDED HER THE INSURANCE CARD AND SHE RETURNED BEFORE BEING ADMITTED. She could have told me my insurance was not accepted there.
Receptions then continued to argue with me with a rude tone instead of handling in a professional way, if there was something I missed or I was misinformed about anything, she continued to verbally argue back and say she did not advise me through the phone, Yet I redialed the phone number one more time and Marisol was the one to answer.
She did not handle my question or situation with respect nor professionalism.