This is the most charming hotel in a great locatio...

This is the most charming hotel in a great location. The downstairs staff couldn't be more charming or helpful however the kitchen and its staff were a shambles. We had dinner with a group in the restaurant and the sides just never arrived along with 2 main courses. To their credit they made a number of deductions to the bill however dining was always a little hit and miss.. Room service produced soup but no spoon which arrived half an hour later. Annoying as there are some great things about this hotel.