Check in is at 4 our room wasn't ready until 5:30p...

Check in is at 4 our room wasn't ready until 5:30pm not acceptable after a 4 hour drive. Also they now make you wear a tight rubber band bracelet at the pool also not acceptable for almost $400 a night at a resort that you must pass thru 2 guard shacks to enter do they really have an issue with people sneaking in the pool? I shouldn't have to wear a rubber band when I just dropped $2k at the front desk