Phillip Imel

Review of Pikeville Medical Center

My doctor from Northern Virginia requested in writ...

My doctor from Northern Virginia requested in writing a Cardiac MRI to be completed by PMC. I contacted PMC and after several layers of bureaucracy I finally got to a person who told me they would need a pre approval number. I contacted my Doctor and they got me the pre approval number the next day and I contacted PMC again where a nice lady told me that I would need the Doctor to contact them with this number that they could not take it from me and I explained my first call and that they had not told me to do this and she apologized and called my physician and got it straightened out. I went in for the test on July 20 (the people were nice and the test seemed to have gone well) and I called about my results July 25 another 3 or 4 layers of calls before I got to someone that said the results were not ready and did not know when they would be ready and to call back on July 28. I called back on July 28 and I talked to 9 different people before I found someone that had a clue as to when my test records would be ready and to call back on Monday so they could fax them. I finally found out my records were ready on August 7, but again after many phone calls I was told that my doctor would need to request the records not me- so much wasted time on my end and the hospital's. This hospital would not stay in business in Northern Virginia and I will not recommend it to anyone. Update - After receiving the worst service then I receive more bad news a $409.2 bill after I paid $125 up front and was assured that my insurance would cover everything else- If I could give them negative stars I would!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!