Jessica De La O Review of Fujiyama Japanese Steakhouse a...
Came in with my husband a few nights and were seat...
Came in with my husband a few nights and were seated alongside a family with small children. We all ordered and waited for our chef. We were told at least twice by the hostess that the chef would be there momentarily. When the chef arrived, he did the usual grand opening, but focused solely on the family and their kids. When he started doing the toss with the broccoli, my husband made a joke about how he wanted a piece because our appetizer hadn't come yet. The chef acted all annoyed and continued to ignore us. Finally when we were getting served our food, we had order a Medium Rare filet mignon and scallops and a medium filet mignon with shrimp. We watched as two filets were cooked to well done and then chopped up and handed to the other family. The wife mentioned something to the husband and he shushed her. We waited, confused about why we hadn't received any of our food. As the chef was preparing to leave, my husband asked him about our steaks. The chef realized his mistake and told us that he had accidentally given it to the family.....well obviously. We called over the hostess and explained the situation. She apologized and had us wait while the kitchen made our order. Then when it came time for the bill, we had been charged for two meals each. I went back to the hostess and told here that we are only paying for one meal each because we were only given one meal each. She argued with me that we HAD to pay for them because we ordered them. I told her to either watch the cameras or talk to the chef because he had given the other family our steaks and we weren't paying for anything we hadn't received. After almost 30 mins of this, they finally corrected our bill and admitted it was their mistake. My husband asked if there was at least a discount they could give us for all the trouble. She actually had the audacity to say no because they "gave [us] two free meals." I was exhausted and just paid the bill and we left. Then we got home and realized they gave us one steak and shrimp and then a chicken breast and veggies. I refuse to come back again. We just wanted a nice date night out and instead got a night of hassles.
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