Our overall experience with The Deck Store in Edmo...

Our overall experience with The Deck Store in Edmonton has been nothing short of frustrating! We do NOT recommend this store for your decking needs!
We began to deal with The Deck Store in December 2018. Quickly we located the product we wanted and placed an order. Within a week or 2 we were advised the product we wanted was not available; the alternative would not be able to be brought in through the distributor until March 2019. We chose to wait as were in no real hurry at that time of year to complete the build.
However, come April 2019 we received no update. It took numerous emails and dozens of phone calls to speak with the Manager of the store we originally dealt with. Communication was extremely poor at best! Phone calls were not answered and rarely returned. When we did reach him with questions he never had answers and would take weeks and more contact on our behalf to get these answers. He never initiated contact and there were no timely responses. We received every excuse from unreliable distributors, lawsuits among brands, product changes, no tracking, wrong material sent, damaged product reordered, sent to wrong warehouse, etc. Every issue or excuse was used! Frustrated and furious are mild terms.
It was not until end of Sept 2019 we finally received our product. However, there were errors in our order; despite emails that clearly identified the product ordered. After frustrated phone calls on our part, The Deck Store did own up to their error and would order the correct product free of charge and we could exchange the product upon its arrival. It is now Jan 2020 and we still have not received the proper boards we ordered!! We have contacted the store numerous times per week and even per day trying to obtain a response from the Manager. He is never initially available to speak to us and then often does not return our calls. There is no follow-up on his part! No phone call by him or his office staff that our product ever arrived. Too many calls later we were finally advised the product had arrived but half our order was sold to someone else in error. Then no returned calls prior to the Christmas Holidays; now the product can no longer be obtained!!!!
We have lost all trust in this company! They are extremely unprofessional with complete disregard for public relations and communication skills. We just want our product and to be done with this company!!
We highly do NOT RECOMMEND this company to anyone.