We drove from California to Charlotte, NC looking ...

We drove from California to Charlotte, NC looking forward to moving into Plantation Park in Ballantyne. When we arrived at noon it took them an hour to tell us the apartment was not ready. We put a deposit down July 1st for our place so I am at a loss as to why it was not ready to move into yesterday the 22nd of August. It is the 23rd and they said it would be ready today at 11:30. Let's hope we actually get to move in today. The staff doesn't seem to grasp our frustration with this situation and are acting like it's no big deal. This is by far the worst experience we have had with renting an apartment.