As difficult as it is, I am attempting to review b...

As difficult as it is, I am attempting to review both Henderson Webb and their Loveton Farms apartment complex objectively. This review will be long and discuss the move-in experience, customer service, and the condition of the apartment. If you do not want to read the lengthy review, please do not rent here or with any Henderson Webb property unless it is a last resort. I have lived in 10 different homes/apartments across two countries and four states/provinces and this has been the worst rental experience I have had in my life. If you are reading the long review, let s dive right in.

I was working in AZ while my wife looked for work and an apartment in Maryland. Within a week of being in Maryland, my wife had found work and began looking for an apartment. Given the more rural location, proximity to her work, and price the Loveton Farms apartment complex seemed like a perfect choice. The office staff was friendly and courtesy during the move in process. Once she officially moved in, things changed.
The apartment had black mold (confirmed by future neighbors also), no screens on the windows, and had been home to chain smokers. The leasing office refused to move her into another unit or break the lease. Her health was severely impacted, and it wasn t until she went into the leasing office with a swollen face (old smoke and mold will do that!) that they agreed to move her into another unit which was not much better.
There was a myriad of problems with the next apartment too. The leasing office is supposed to be your first point of contact for your first month, yet they did not assist my wife with any of her issues which included:
1. 4 x 6 hole behind the stoves
2. Circular hole about 5 in diameter behind the toilet
3. Large gaps in the front door (you could see light and feel air poor through all sides of the door)
4. Stains all over the carpet (the leasing office claimed they were new)
5. The HVAC intake had no cover; that is, you could see outside through the closet
6. Holes around multiple light fixtures
7. Holes/gaps in multiple cabinets
8. Dead bugs in kitchen lights
9. 2 Large sliding glass doors with no weatherproofing.
10. Horrible smell coming out the ducts
11. Bugs (see points 1, 2, 3, 5, 6, and7)
Instead of addressing these issues, the leasing office referred my wife to customer service. When you call, they are friendly and seem to want to help. But, an average wait time of 20-30 minutes meant you had to commit. So, my wife had to deal with the leasing office, and calling customer service while starting a new job. This in and of itself might not have been so bad. Except maintenance did not do anything.
The maintenance staff would show up and leaving a card saying, We preformed maintenance, but not actually do anything. Eventually, my wife (again while starting a new job) was able to get the property manager involved. Yes! Finally, some resolution..not. The property manager told my wife he would decide what needed to be fixed. It didn t bother him that there were holes everywhere or that you could see outside through the wall where the HVAC was. By the time I arrived over a month later only numbers 2 and 5 had been addressed.
My wife had been e-mailing the property manager maintenance requests (as he provided his card and told her to do so). One week after I arrived we received a letter asking that we do maintenance requests through the online portal only. Good thing Hendersen Webb has an organized work force cough cough. Well, we put the remaining requests through the online portal. In short, the maintenance team would only do work if you were present, so it was a good thing I was just getting situated and could baby them.
I had to cut this short due to limits, but essentially nothing was addressed to satisfaction. If you want the full review, feel free to give me your e-mail and I can send it to you. P.S..this Alan guy leaving his number on the reviews is one of the lazy maintenance men! He even left our oven on! Do not rent here!