Sue Couch

Review of Hotel Ville-Marie Best Western

The hotel is in a great location for getting to th...

The hotel is in a great location for getting to the Metro, restaurants, bars and other points of interest. The valet parking is very confusing with very little area to park for the check-in-process. The front desk staff could have been a bit more friendly. When we asked about a complimentary continental breakfast, we were told that the hotel does NOT offer a complimentary breakfast. This is not true because others have stated on Trip Advisor that they received a free breakfast. If it was not included at the price we paid, that should have been stated - not just that it is never offered. The room was fairly clean. We found a used bar of soap on the bathroom floor with a hair on it. So obviously the staff did not check the floor of the bathroom before leaving.
The concierge and valet staff were exceptional - very helpful with giving directions, maps and helping us to get a cab. I would give them five stars but not the front desk staff.