I came to the head office to restore or at least b...

I came to the head office to restore or at least block my mother s SIM card with the owner s passport, because the phone with all the data was lost. To which they answered that the owner should be present. But nothing that the owner is not able to attend ?! And they "advised" to block the SIM by calling 0611. Where is the logic? That is, everyone can call and block the number with passport data and not even the passport itself, but in the head office you can t see if you can t have the owner s passport on hand. Well, probably because the response of the operator can not wait forever! And blocking still does not work. Every 15 minutes they tell you, wait another 15 minutes! and so on ad infinitum! Plus, this live queue killed me. And this is at the head office! Each time the service is getting worse and worse, like the connection itself.

Upd:

In total, I hung on the phone waiting for my turn for about two hours. And each time the call was cut off not on my part. While you are waiting, they ask you to download the application, then go to the website and ask a question there or in @ConsultantBeelineUz tg (here they answered me I can t help you and blocked me.

DEAR MANAGEMENT, pay attention to the work of your employees and hire operators, and if they are not there, turn off such a service altogether so that people do not wait in vain and do not hope for anything.