The reason for 3 star review: I went to the store ...

The reason for 3 star review: I went to the store with one of my friends who gave a snow blower for repair but it could not be repaired. We have to wait for a long time as the receptionist at the desk had to go through the system but could not find it but finally found the paperwork. It took even more time for the equipment to be brought from the back. We were told somebody will bring the equipment to the front but it did not happen for a long while we were just waiting there clueless. But while waiting there I see several customers who seem to be pretty comfortable and getting a good service.