Just been sent out after 1h30 minutes

Just been sent out after 1h30 minutes

Been told that this is an charity group and is nothing that can be made where I've told to the reception I called 2 days ago and asked about the schedule and was told that is open until 7 pm on one mention about weekend timings.i think the duties in reception is to be welcoming the guest which is not made that's why you don't know about opening and closing time!!! I feel like I've been robbed ,very disappointed as even if is a charity group and they aren't helped by no one that's do not mean that when you work in reception you can't provide every costumers with details do not cost anything!!!!
Cost only to send someone home unhappy and ruining the day!!!