I had my car stolen on November 9 2016. The car wa...

I had my car stolen on November 9 2016. The car was recovered but the officers did my have keys . I was not told where they found it. They had it towed to a local paint and body shop.
I had to pay a 160.00 towing charge.i know who did it . And as of right now the case is still open The person who did it lives across the street from me.The police department told me when I saw him to call the police.Well I saw him today
Called dispatch , took officer forever to get here
Told him where he was ,his name,clothes he was wearing. Said he couldnt arrest him if there wasn't a warrant out for him. Investigator or the Sgt. Will call me back. This has got to be the worst police department I have ever dealt with.They don't care!