Shan Plourde

Review of Quest Trade

I can't comment on the entire Questrade experience...

I can't comment on the entire Questrade experience yet, as I am still in the process of opening and funding an account. I started the process about 3 weeks ago. I did everything online, thinking it would be efficient. I still don't have funded accounts yet. I have tried the online chat feature unsuccessfully about 3 or 4 times, each time never getting through to an agent, due to wait times that were literally hours, where I just had to disconnect because I needed to step away from my computer for a bit. Maybe the customer experience gets better once your accounts are activated, but be aware, opening an account and funding it may take....longer than you might hope.