Absolute worst experience of my life. If Shane is ...

Absolute worst experience of my life. If Shane is in charge of your account, you should run. I told him what my max monthly budget was for my refinance. He came back to me with a number that was higher than that. He told me let me see what I can work out . He came back later on with a lower note. I accepted and closed on the new loan. A week after I closed (when it was too late to back out of the refinance) I get a letter stating that HE LEFT FLOOD INSURANCE OUT OF MY MORTGAGE NOTE. I m in a flood zone and required to have flood insurance. So guess what?...my note went right back up to what it was the first time when I told him I wasn t comfortable with that monthly note. At this point I m not grandfathered in with my old flood insurance price and it goes up to an even higher price. So not only am I out of budget, I m way out of budget. I refinanced in February and I m still fighting with insurance. I m now finding out that they don t have homeowners insurance covered either. It s been an absolute nightmare. Do not trust them. They ll trap you into giving them your money then hit you with higher payments once you sign and it s too late. If I could go back and do it all again I absolutely would. I m disgusted with this company and their lack of desire to make things right. They tell me there s nothing they could do and it was a mistake that flood insurance was left out, but Shane and I discussed flood insurance multiple times through the whole process. He knew I needed it. They say they can t do anything to fix it, but they sure took that 5 thousand dollars from me to refinance. How about not charge me for screwing up my life and my money?...that would be a start.