The experience at Enclave was horrible. Everything...

The experience at Enclave was horrible. Everything is old and broken. The toilet over flowed, and our bathroom was all wet! The coffee machine was broken. The one studio balcony is the worst. In their room selection of course they don't mention the balcony is the first floor only for those rooms, all we saw were bushes and it was not fenced in so a man was sitting there one night. When we spoke to the manager regarding our problem, I believe her name was Maria, she said oh I can upgrade you with an additional charge. The fact she approached it that way was horrible customer service. We even requested a higher floor, she kept arguing that they did not receive it. I had an email from a lady and she said oh I don't know what that is, maybe corporate. SOOOO unprofessional. They key wouldn't work several times, and we had to go get new keys. I would not recommend anyone to stay here and I will NOT be coming back.