I am so disappointed in this business. I ordered 3...

I am so disappointed in this business. I ordered 35 cupcakes for my wedding via e-mail (one of two ways to order cupcakes from them, as suggested by their website). The owner e-mailed me straight back, and I thought that was a good sign that they were on top of things. I think it's awesome that you can order any number of any combination of flavors. However, those were my only positives.

I came to pick up the cupcakes the day before my wedding (we agreed on this in our communications). The gentleman that was working that morning was very kind, but informed me that he didn't have any orders to be picked up that day. He went to the back and pulled the ticket that had my order written on it, which had the date of September 10th on it (the day of the wedding). I said it was okay because the wedding was the following day, so I would come back in the morning to get them. He apologized and said they would definitely be ready.

I called before leaving my house the day of my wedding because I obviously didn't have any time to waste in chasing down cupcakes that were already a day late. The owner answered the phone and was incredibly sassy when I asked if the order was ready to be picked up. Throughout our exchange she kept bringing up that my order was "Via e-mail, right?" and "Our cupcakes are made fresh every day. They're not frozen. You really wouldn't to get them the day before your event. You'd want them to be fresh." She was so rude that I finally said, "Well they weren't made fresh yesterday, when they were supposed to be picked up."

When I arrived at the bakery they were just finishing up decorating the last few. They looked fantastic, and I was so excited and relieved. Unfortunately, the girl that was working the counter could not get the cupcakes to ring up to the price that was written on the ticket, which was also the price I was quoted in the e-mails. She called the owner over, who was visibly flabbergasted that she'd made a mistake in pricing and informed me that I would have to pay TWICE the amount I was quoted. The look on my face was clearly pure annoyance and anger, and she noticed. She offered to give me 6 of the cupcakes free of charge, then asked, "Is that fine? Tell me now if it's not. Is it fine?" I said, "I guess, whatever. I really don't have time to deal with this right now. These were supposed to be ready yesterday and then when I called this morning to check if they were done, the person that I spoke with was very rude."

She admitted it was her on the phone. I told her she was sassy and reminded her of the inconvenience of having to come back the day after they should be made, how terrible her customer service was, and the price difference was outrageous. If she didn't think her cupcakes were good the next day then she should have said that from the beginning and suggested the delivery service that they offer (for $14). She again said that the cupcakes were made fresh, not frozen and brought up the e-mail thing. Honestly, I'm happy that I have the e-mails. There is no miscommunication, unlike speaking on the phone or in person. All the information is right there to read.

I understand that owning a bakery is not easy. I understand there are long hours, but for the sake of your business and holding onto any customers that may want to visit you again (not us), GET A MANAGER. The owner should not be dealing with customer service. She, alone, drove us away. The cupcakes themselves are dense and dry, though wonderful flavor profiles, decorations and the naming theme is awesome. It's clear from the reviews that many people enjoy them. I would have paid the extra amount for the cupcakes if any acceptance of making mistakes or apologies had been made. Instead, the blame was being forced onto me and it was completely uncalled for. Rude, shady, and unbelievable.