Not sure how the hotel was pre-covid but our exper...

Not sure how the hotel was pre-covid but our experience was subpar this weekend. Our biggest complaint was the customer service....receptionist onsite only from 9 - 5/6. They did not offer valet. When we checked out no one was to be found. I understand the hotel industry is hurting but I never think its a good idea to skimp on customer service....especially at a "5 star hotel".

The silver lining of our stay was the doorman. He was very kind and more helpful than the receptionist.