Jessi Brunson

Review of Mark Miller Toyota

The car was a fair deal, but the sales people were...

The car was a fair deal, but the sales people were slick and dishonest, as per usual. They sold the car to us without being honest about it only being sold with a valet key, and they only provided us with one key despite the fact we negotiated for two. They expect us to drive all the way back to the city (3 hours one way from here) for a second valet key. What a pain. It would probably have cost them all of $50 to provide a remote master key with the car. But they'd rather hassle us and make us pay several hundred dollars for the key to the vehicle we own the title to. Thanks for ruining my experience. This will probably be my last car purchase from any dealer, anywhere.

EDITED: I spoke to one of their customer service employees, Angela, who has agreed to provide us with a remote key at no cost to us. I was feeling much happier after my interaction with her. The only downside is we do have to drive 3 hours one way to get the new key, but I think it is a workable solution. If everything works out as promised, I will update my review further.