Terrible Customer Service.

Terrible Customer Service.
Planning a trip to Aspen/Snowmass in June and wanted to play a round of golf while there. Viceroy made my shortlist of places to stay due to it's high rating. I emailed Viceroy's Concierge with no response. A week later I called in the evening but the employee was unable to help other than giving me the phone number to a local golf course. Called back during the day today and asked to speak with a manager. After realizing employee would not connect me with a manager I decided it was time to look for a different destination.