4 years ago

3 times I have placed an order with them, paid via...

3 times I have placed an order with them, paid via the app and arrived to collect to discover the flavour of macaroons I chose were not available but the staff never bothered to call to advise. Last time the woman serving me didn't even bother to tell me and it was only because I noticed the flavour wasn't on display that I asked if my order contained it. She was very sullen and reluctantly admitted they were out of it and she had subbed with a totally different macaroon.
She broke the wrapping of the box (it was a gift) and was annoyed when I asked if she could grab a replacement piece of inner paper (and refused to do so).

Poor attitude of staff who couldn't care less, awful app that doesn't properly list what they have (they removed their coffee and pastry deal also), increasingly poor selection of products. The most lack luster Laduree there is unfortunately. Save your money.

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