I called in to TD recently to get my daily limit a...

I called in to TD recently to get my daily limit and transaction limits increased on my personal bank account so that I could buy some gold and silver. I was disappointed that TD routed me to a call center in India, which provided a degraded level of customer service due to the language and cultural barriers, as well as the distance. They said it was done and then I asked them to fix my mailing address, as the TD bank will amalgamate my mailing and physical addresses (which are in different towns), but the lady I was speaking to in India had no understanding of how to do that. I had previously requested this fix be made numerous times at my home branch, without them getting it done. I was then transferred to a Chinese bank rep out of Toronto who worked on it for awhile and claimed that he got it done, so we will see on the next letter I receive from TD.

Anyways, going back to the issue with my transaction limit, when I got to the gold/silver shop a couple hours later I was only able to buy about half of what I had wanted to because of the incompetence of the bank rep in India, who didn't actually adjust my balance as she was supposed to. I then had to call back and was transferred to a manager in Canada who got it done at the touch of a key, but I still had to confront him about why they were using service reps on another continent to help Canadian customers, which obviously is being done to save them money, to the detriment on Canadian workers who should have those jobs. His response: "I'm not prepared to have that conversation with you at this time."

TD should be ashamed of themselves for outsourcing customer service centers to places like India, which end up wasting their customers' time and giving us a bad experience.