If you need a Hotel dont use this site, all they d...

If you need a Hotel dont use this site, all they do is get between you and your hotel. If all goes well you save $3 per day you wont even know they are there but if something goes wrong, good luck to you.
You wont get an answer from Hotels.com in fact you wont get past their call centers. Call centers wont deal with anything they cant solve in 5 minutes or less, they will hang up on you, managers request get transfer to next guy on the call center or hung up on.
I booked thru this page and was threaten with violence, me and my family were kicked out of our room at 1am, I had to call the police to scort me to my car Hotels.com call centers want to give me a $40 refund for my troubles, wont let me make a complaint against the hotel putting more people at risk.