Just had the most frustrating call with Aviva Life...

Just had the most frustrating call with Aviva Life. Cannot provide a quote for Life Insurance. I am an existing customer with a joint Life policy, why do I need to provide all my details again to get a new quote? If I need to insure my wife on my car, I do not need her consent to get a quotation, why should that be different for Life or any other insurance?? To take out the policy my wife would have to read and sign all the documents so there is the check point. I am an existing customer trying to spend more money with you. Surely it cannot be that difficult!