Jeff Spinner

Review of Hyatt Regency Bethesda near Wa...

The hotel stay and the room was pleasant, but when...

The hotel stay and the room was pleasant, but when I received my final invoice it was $130 more than what I initially paid when I booked the room online. I called to ask why and they said I booked the stay twice. I checked my email afterwards thinking that I made some bonehead mistake and booked the room twice, but I only had one email confirmation. After being put on hold three times and arguing for 15 minutes, I gave up and lived with the $130 extra charge.

The hotel customer service does indeed deserve a 1 star however!