No much of help at all, just got the feeling that ...

No much of help at all, just got the feeling that the buck gets passed the whole time. The case was escalated to the Operations manager and a week later still no reply of any sort. Extremely arrogant when asked to speak to operations manager but no work done to solve the problem. a massive shame on you RATING will be given after the 1st conversation with the Operations manager (One start might not be the final posting might increase - Pending)