Tim Oleary

Review of The Home Depot eagle idaho

My wife and I recently purchased some Trex decking...

My wife and I recently purchased some Trex decking material from the Home Depot store in Eagle, Idaho. The store did not have the product we wanted in store but they assured they could get what we wanted within 2 weeks. We placed the order and agreed to the price and delivery date. The afternoon of the day the product was to be delivered, we contacted Home Depot and inquired about the delivery. The person we were working with said she would look into the delivery. About 2 hours later, we received a call from her explaining that the material was no longer available. She said she had found us some alternative materials but they were longer boards and would cost more. We felt hoodwinked and in a corner. We went to Home Depot and met with the person we were working with. We negotiated a new price and agreed to a new delivery date. The new delivery date was very important as we had an out of town vacation planned. While we were out of state on our vacation, Home Depot tried to deliver the materials. We had to reject the delivery and once again reschedule the delivery. We finally received the material ordered, one month late and at an increased cost. Home Depot is great at providing materials they stock but they suck at ordering and delivering special materials. I could never ever recommend anyone go through Home Depot if ordering or delivery is desired or required.