The product we purchased from the deck store is fa...

The product we purchased from the deck store is fantastic however the customer service we received was horrible. In June 2020 we went to the deck store and talked to the owner, gave him dimensions of our deck and gave him a list of the deck boards, railings, lights and screens we had picked out. He said to give him a couple days and he'd provide us a drawing along with a quote. We gave him a week and finally called in to see where our package was. We got a quote emailed to us within a couple hours, only giving us deck boards and no drawings. We go back to the store (2hr round trip) and tell him all the items he missed on the quote (fascia, screws, lights, railings, screen). He gave us a second quote which was still missing the fascia boards. He gave us a third quote with the fasica and what it would cost for the Deck Store to do our deck. We decided to do our deck and only buy materials. Unfortunately we didn't noticed he forgot to transfer the fasica board to the final quotes. And we didn't know till the railing arrived at the end of July that he forgot to give us railing for our stairs. The material was supposed to be at our house in 2 weeks. 4 weeks later we got the deck board...and only the deck board. Everything else came in piece meal over July, August, September and October and we had to go to the store to get it even though we paid to have everything delivered. There were no apologies for missing items on our quotes or making us drive multiple times when we paid for delivery. Further we inquired why our fasica board seemed to be popping and we were told that along with the special screws for the deck board there are different special screws for the fasica and they forgot to tell us about them and sell them to us. Throughout the 5 month process of getting our supplies it seems more than clear this store is only interested in serving customers who pay to have the deck store install. Buyer beware, once they have your money they don't care how long it takes for your items to come in and they don't care if they forgot something on a quote or forgot to tell you the special items you need to buy to build the deck on your own. Look at the other reviews, we're not the only ones that have had this problem. Do not purchase from this store, go elsewhere.