POOR SERVICE AT SWIFT CURRENT HOLIDAY INN. I have...

POOR SERVICE AT SWIFT CURRENT HOLIDAY INN. I have had nothing but good service with previous Holiday Inns all over Saskatchewan until I stayed to this one. I asked if I could have a refund after the iron in the room melted my expensive work shirt. I was informed this would go to the manager and he would call me later that day. I never received a phone call or an email. I then emailed a few days later, again with no response. I find the service from this manager absolutely unprofessional. At least give me the courtesy of calling or emailing me to see what my concerns are. I travel for my job, am a team manager and book hotels for my teams, and make recommendations. I do NOT recommend you stay at this particular Holiday Inn. I actually give this a zero star but they do not give me this option.