There should be an option for negative stars. Appo...

There should be an option for negative stars. Appointment @ 11am, arrived @10:31 am, and still sitting in the parking lot loaded waiting to unloaded @ 1:38 pm. All of the 5 star reviews are complete BS. I've been here MANY times and it's the same thing every time! Will not haul for them or to them ever again.