Kelly Nassar

Review of Solstice Benefits, Inc.

We called to get some knowledge about a upcoming s...

We called to get some knowledge about a upcoming service that we had to see about in network or out of network and how the charges are. Instead of giving us accurate information they gave us completely wrong information which led us to go out of network. We spoke to rep who assures us we would be covered at 50%, come to find out 50% is of an amount that they don't list or tell you. When we told the rep our bill would be $1,400 and ask how much would be covered she said 50% . Turns out they only covered $400 of a $1,400 bill when I called to ask about the miscommunication and misinformation we got there was nothing they could do of course.
So I asked for a manager and I got to Ingrid.... Told me she understands why I'm calling and that her employee gave us wrong information and unfortunately there was nothing that they could do. I proceeded to ask for someone higher and the only think she will give me is a complaint department email.
We were lied to and played around with instead of giving accurate information and helping us they screwed us over and made us get stuck with $1,000 or more bill...

Since the post I was contacted by a higher up or resolution rep and was able to further assist me with the issue. It's good to know that there is at least some people willing to help.
Thanks for the speedy response