Mary Robie

Review of Audi Mission Viejo

I would have given 5 stars except for the fact tha...

I would have given 5 stars except for the fact that I had to call for status on my car. When I dropped off my Q5 at 9 am, I asked how long would it take for an oil change because I considered waiting. When he said 2 1/2 - 3 hours, I opted for a courtesy car. Thank goodness I did because when I hadn't heard back from my service advisor by 3 pm, I called him for status and after looking into it, he apologized my car would not be ready until 4. Then texted me confirming that it would be 4:30 with wash. I would have given them 5 stars but they really need to work on their followup.