Not a good start! Not friendly. Room not ready. 4 ...

Not a good start! Not friendly. Room not ready. 4 on check-in and got our room at 5:45!
Pool areas are a mess, no staff overseeing. This is not a 5 star resort . Understaffed and no one cares . Only the start of summer and this is what we get. First time here and do not recommend. Very unfortunate and disappointed .
Note: I do not normally write bad reviews .I just don't go back to a place BUT This is not right and management needs to address this with us. Asked for a manager to call and no one did until later in evening. Generic response. We did not come here for credits and freebies! WhooHoo! I traveled from westen Canada for a free drink! Just be nice and provide good service-clean up the public areas .