As I see their 1.8 review i can't help but think h...

As I see their 1.8 review i can't help but think how e
Overrated their customer service is. I have never been treated so rudely or unprofessional. I filed appropriate paperwork for 2 yrs through appropriate channels and they refuse to adjust the loan. They are blocking me from using 8k in Pell grant money because they changed my address without any notification and no change of address. Didn't call me for 1.5yrs then say I never filed the paperwork
Dave has to be the rudest person I have met. I request time and time again he not call me. And he returns my call time and time again despite getting assigned a new rep from a supervisor. Been fighting for them for 6 mo the paperwork was filed only to get a request for the same form that has been completed. Tired of it. Will fill put the form again as well as a federal complaint. They also state domt qualify for regulatory relief during pandemic because of their not processing these forms. I feel like its all tl accrue more interest and fees and make it so youre completely able to resolve the problem. Devin called me todY and states if you don't wanna fix. I was asking him why I have to recomplete something again for the 4fh time and this was his response. Just makes thinga up. I told him that is not what was stated and I have filed it through dept of Education which says its being sent to them
He continued to argue. And was a complete jerk. I will definitely be filing a complaint with the federal regulator and suggest everyone else does the same thing. This violates our rights and is the worst customer service imaginable