Medin Kraja

Review of Macomb Nissan

I had an issue in regards to oil consumption with ...

I had an issue in regards to oil consumption with my Nissan NV and took it to suburban Nissan of Troy on 3 different occasions over a period of six months. After no resolution I decided to take it Nissan of Macomb at 8 am 10.23.19 and saw Kelly R. (Service advisor). Once I handed over my Nissan claim and told her about my issue she got her service manager Joshua C. involved. This team is extremely detail oriented with passion towards the customer and their vehicles. Joshua and Kelly told me they would have an answer for me by the end of the day. This team contacted me around 11am and told me they found the issue and were waiting on Nissan's approval. A few hours later they informed me that they had approval and the parts have been ordered. I also found out from them this warranty was going to run out on in 6 days. I can not explain how much I appreciate and recommend this team at Nissan of Macomb, their attention to detail , follow up and follow thru shows with their exceptional customer service.