Kerry Schumacher Review of Hotel Dreams Palm Beach Punta ...
After the email correspondence dropped off this is...
After the email correspondence dropped off this is the first I've heard from them. So let's address what was said.
"First, we would like to apologies for the misunderstood with your wedding coordinator, Ive was no longer working for us...who was already informed of every detail of your wedding when our wedding department inform you about this, you agree with this with indifference."
Was I supposed to throw a tantrum? He did not have all of the details. That is an outright lie. Also, I was told that she had a family emergency.
"Regarding your comments about the Spa, we would like to remember you that you arrive to the Spa, hours before the appointment, making our team arrange their schedule in order to offer you a better and personalized service, as a matter of fact, you make our stylist re-do the hair of several people because "you didn't like it" causing a delay."
I arrived at 1:00 pm, at my original appointment time and was supposed to be seen at 1:30 pm. Are you saying that because I didn't like the hair, which looked nothing like the photos my mom and nieces showed you, it is my fault? That is something.
"3rd, your wedding was in an outdoor gazebo, in the Caribbean, and for your information, the Caribbean is well known as a hot destination, and it is obviously there's going to be Sun."
Your comments and hospitality are really impressive.
"Regarding the photographer. The photographer started taking pictures of the bride at the SPA, but was told by Kerry (bride) to take just a few as she does not like photos in general. He took a few of the girls at the SPA and then moved to the groom's room, who was not ready by that time and he had to wait. When finished with Eric, and already in brides room, he was asked to go out of the room because the bride needs to put the dress on, he tried to take additional pictures and explained Kerry he needed more pictures of the getting ready, but she was on a rush to get to the wedding ceremony and didn t allow him to continue besides his explanation. He was only allowed to take a few pictures of herself before the ceremony."
The groom and best man were already ready and your photographer had them undress and to take photos beforehand. I was in a rush because I had 30 minutes to get across the resort, dressed and in place. I mentioned to the photographer that I did not like taking "posed, awkward" pictures and I wanted them to be natural. So again, you are misinformed.
"After the ceremony, he tried to lead the guests to take pictures with them, but YOU refused to have pictures of their guests and agreed with a group picture and family members only. Once again the photographer tried to lead the photo section with the family members but was told there were some family issues and there were few guests that could not be close to the others. Pictures on the beach were not taken as YOU did not want to go to the beach, so he tried to take as much as possible in the surroundings of the garden gazebo. Finally, during the reception dinner he was taking pictures around and explained to the wedding couple he still need material so he can prepare the Canvas and album, Eric agreed, but not by you. The photoshop informs that all pictures taken that day were bought by the wedding couple and when the couple picked up their pictures they thank him and said they were pleased with his work."
Absolutely, I did not want to go to the beach after all of the issues we were having. That is the ONLY part of this that is true. We didn't even have a rehearsal dinner, so again, another lie. The DJ was not informed of what I wanted. Just to let you know, I am an events coordinator in DC. I know what steps should be taken to ensure a flawless experience and what steps were not taken under your management. The fact that you never followed up with me about these things, but would put it on the internet.. you really shouldn't have this job. I'll be sure that my friends and family take their business elsewhere.
Comments: